Effective Date: 1/1/2026
1. Introduction
Welcome to the online Experience Hope Store, operated by Intentional Life Media, a nonprofit organization. By accessing or purchasing from our store, you agree to these Terms & Conditions. If you do not agree, please do not use our store.
2. Eligibility
You must be at least 18 years of age (or have parental/guardian consent) to make a purchase. By placing an order, you confirm that all information provided is true and complete.
3. Products & Orders
We make every effort to display our products accurately. However:
- Colors and textures may vary slightly due to screen settings and manufacturing.
- All products are subject to availability; we reserve the right to limit quantities.
- We reserve the right to cancel or refuse orders in cases of suspected fraud, errors in pricing, or other issues.
4. Pricing & Payment
- All prices are listed in U.S. Dollars (USD).
- Payment is due at checkout. We accept Apple Pay, Google Pay, and major credit/debit cards.
- Sales tax will be applied where required by law.
- We reserve the right to adjust pricing at any time without prior notice.
- Please note that store purchases are considered retail transactions and are not tax-deductible, as goods are provided in exchange.
5. Shipping & Delivery
- Orders are processed and shipped through our print-on-demand partners.
- Estimated delivery times are provided at checkout but may vary due to production or carrier delays.
- Once an order has shipped, Intentional Life Media is not responsible for carrier delays, lost packages, or delivery errors.
- We currently ship to U.S. only.
6. Returns & Exchanges
Your satisfaction is important to us.
- Our return and exchange policy can be found here.
- Return/exchange requests must be submitted within 14 days of delivery.
- Items must be unworn, unwashed, and in their original condition unless defective.
- Personalized or clearance items may not be eligible for return or exchange.
7. Intellectual Property
All content on this site, including text, logos, product designs, and images, is the property of Intentional Life Media and may not be reproduced or used without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Intentional Life Media will not be liable for:
- Indirect, incidental, or consequential damages related to your use of this store.
- Issues caused by third-party carriers or fulfillment partners.
Your sole remedy for dissatisfaction is to stop using the store.
9. Governing Law
These Terms are governed by the laws of the State of Arizona without regard to conflict of law principles.
10. Contact Us
For questions regarding your order or these Terms & Conditions, please contact us: customerservice@ilmedia.org.